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Your typical behaviour in terms of whether you are submissive,
aggressive, assertive will clearly have
a massive impact on how you handle a
situation. Some people have a very
accurate idea of how they typically
respond in a conflict situation others
less so. It is also worth recognising
that our behaviour will alter depending
on, with whom and the nature of the
relationship we have with the person we
are dealing with. For example we may
deal with our boss in a totally
different way to how we interact with a
customer.
I want to highlight some of the typical behaviours exhibited by
an assertive person so that you can
match it up with your own experience and
make a comparison.
When a person is acting assertively they will verbalise their
needs and put themselves first, using
‘I’ sentences e.g. I feel, I need, I
would prefer etc.
People acting assertively will be solution orientated rather than
looking to blame; you see, what you
focus on will define the outcome. Fixing
the blame will only provoke entrenched
positions.
When acting assertively we are open to hearing the other person’s
side of the story and willing to explore
how the issue affects them.
Think about the language you use and be curious about what it
says about your natural style. If you
wish to be more assertive then remember
to verbalise your needs in a positive,
direct way. Sarcasm is the poorest form
of assertion!
Contact us
to find out how blue concept training can
support the people in your
organisation. When staff feel in
control, safe and calm they can provide the very best in
customer service. Conflict
management training will reduce costly
staff absenteeism, exposure to risk and
poor work practices.
Speak to
a member of our team who will be happy
to discuss how our employee
support
training can help your organisation.
Contact blue concept training
today. |
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