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Course title:

Telephone and Face to Face Conflict Course

Accreditation: Yes

Employees who experience conflict both on the telephone and face to face. participants who need a mix of skills and strategies to manage people using both forms of communication/environments.

This course covers managing conflict face to face and on the telephone. The telephone section includes how to set the scene, the body of the call and the call close. Participants will learn how to gain control of the call and deliver positive outcomes. The face to face section delivers conflict management skills that can be applied to both mediums. The course also includes additional strategies that are specific to face to face conflict.  

“I will remain calm when challenged” Chris Carter - Administrator

Dealing with Conflict on the Telephone and Face to Face - BLUE CONCEPT TRAINING.pdf

Telephone and Face to Face Conflict Course