“I think I will use the perceptual position model the most… loved it” Claire Thorburn
“Thanks, I learnt loads of new stuff that is really clever and that I have never
heard of before.” Graham Salt – Clinical lead
“It will change how I tackle a number of difficult staff for the better.” Simon Emerson
– Team leader
Conflict Management Skills for Managers
Managers who need effective strategies to manage conflict within the workplace. Conflict
Skills for Managers will equip the modern day manager with the skills to address
issues directly, gain co-operation and resolution. Powerful techniques that are practical
and easily accessible.
Conflict at work can be avoided or defused by strong leadership. Managers need to
act swiftly and effectively. This Conflict Management Skills for Managers Training
course will introduce a range of new conflict management techniques, strategies and
methods to manage conflict. Learn how to deal with different personalities and adapt
your approach to get the very best outcome. Conflict skills for managers are an essential
skill when managing colleagues and teams.
As a manger it is important that you understand your own responses so that you can
catch situations ‘up-stream’ and defuse them before they escalate. Managers who lead
and inspire, who are sensitive to the needs of their team, will avoid much of the
potential conflict in the workplace and between colleagues.