“I found all aspects of the training useful, I will feel much more confident when
working on my own.” Jan Watson – Housing assessor
“I usually hate role play- but today’s sessions were useful and fun. I think I will
handle conflict situations more effectively now”. Mike Bishop – Admin assistant
“There is a “buzz” in the office with staff feeling better equipped with the skills
to manage conflict and an eagerness to move forward together and to put the training
into practice as appropriate.” Ian Smith - Recoveries Leader
Housing Association Training
Housing Association employees who experience conflict either as front-line staff
or within their own organisation. Typical participants include: housing & benefits
section, security personnel, care workers, customer service staff, maintenance staff,
department managers, reception staff, call centre staff and rent recovery teams
Blue Concept Training has a wealth of experience training housing association employees.
Through this experience we understand the operating culture and the challenges faced.
As a result of our close working relationship with Housing Associations we have developed
programmes that achieve exceptional results. Our housing association employee training
programmes provide a cost effective and practical solution to improving customer
service and feedback.
The working environment is constantly changing; this brings new working practices,
priorities and expectations. With continual performance monitoring and a global decrease
in resources, housing association employees need conflict management skills more
than ever. We deliver a wide range of conflict courses that will equip your employees
with the skills and strategies to gain better outcomes and remain safe.
Conflict Management Training for Housing Association Employees