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“I am confident that my team will now be able to manage our Zero tolerance policy more effectively ”.

Joanne Ferguson - Practice Manager

Course title:

GP Practice  - Conflict Resolution Training

Accreditation: Yes

GP Practice Staff as part of Protected Learning Time (PLT) training & development programme.

Typical participants include: Doctors, practice staff, reception staff, nurses, practice physiotherapists, support workers and care assistants

This course is designed to be delivered to GP practice staff in PLT (Protected Learning Time) as part of their professional learning and development programme.


This conflict management training course will equip staff to de-escalate difficult situations with customers. Participants will discover how the ‘conflict management cycle’ can easily spin out of control, what the drivers are and how to re-balance the interaction.

Many employees have to manage customers who interact with their organisation because of necessity and not by choice; these customers often pose the greatest challenge. Workplace conflict often causes employees to experience stress, which can become destructive when employees do not have the necessary conflict management skills.

This course provides the conflict management tools and strategies that participants can employ immediately to defuse conflict and achieve improved outcomes.



Conflict Resolution NHS GP Surgery PLT Training.pdf

GP Practice Staff - Conflict Resolution Training