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“I know recognise the unspoken psychological needs of my patients when they are revving up!” Chris Johnstone - Nurse

Course title:

Conflict Resolution Training – Care Sector

Accreditation: Yes

Designed for front-line staff that experience all levels of conflict with the customers. Typical participants include: housing & benefits staff, security guards, motorway service staff, care workers, housing association staff, nurses, customer service staff, airport workers, professionals services, retail assistants, reception staff, school wardens, car park enforcement officers, theatre workers.

This conflict resolution course will equip nurses and health care professionals with the skills to de-escalate difficult situations. Participants will discover how the ‘conflict cycle’ can easily spin out of control, what the drivers are and how to re-balance the interaction.

This course is communication skill based and does not include any physical interventions. This training is based on the NHS Protect, (previously C.F.S.M.S). curriculum and includes the 10 key points this fulfils the NHS requirements for conflict resolution training.

Conflict Resolution NHS Training Course - BLUE CONCEPT TRAINING.pdf

Conflict Resolution Training Course - NHS Standard