“I know recognise the unspoken psychological needs of my patients when they are revving
up!” Chris Johnstone - Nurse
“Thinking about the aggression drivers will help me de-escalate more effectively.”
Mary Lightburn - Ward sister
“Lively course, not stuffy and really practical.” John Harding – Paediatric nurse
Conflict Resolution Training – Care Sector
Designed for front-line staff that experience all levels of conflict with the customers.
Typical participants include: housing & benefits staff, security guards, motorway
service staff, care workers, housing association staff, nurses, customer service
staff, airport workers, professionals services, retail assistants, reception staff,
school wardens, car park enforcement officers, theatre workers.
This conflict resolution course will equip nurses and health care professionals with
the skills to de-escalate difficult situations. Participants will discover how the
‘conflict cycle’ can easily spin out of control, what the drivers are and how to
re-balance the interaction.
This course is communication skill based and does not include any physical interventions.
This training is based on the NHS Protect, (previously C.F.S.M.S). curriculum and
includes the 10 key points this fulfils the NHS requirements for conflict resolution
Conflict Resolution Training Course - NHS Standard