|
Avoid & defuse
conflict
1-Day course
Book
Learn how to manage conflict
naturally, without needing to think about it, who ever you are dealing
with.
At the end of this course you will
notice that you have increased your ability to…
-
Master unique techniques to avoid and defuse conflict
-
Use
skilled language patterns that defuse situations
-
Identify ‘the bait’ and respond skilfully
-
Employ a staggeringly effective ‘fear control’ technique that will
enable you to stay calm
-
Manage conflict to achieve better outcomes
-
Stop
aggressive people in their tracks
-
Verbalise your needs and gain respect
-
Resolve staff issues quickly and effectively
-
Pass
on easily learnt techniques to your team
-
Exude
confidence when dealing with situations
This course is a rare opportunity for
you to learn something special. These skills will become an integral
part of your process so that you can deal with situations more
effectively.
|
Session |
Knowledge
|
Benefit |
|
BC dynamic circle ™ |
Flexible options model |
Creative solutions |
|
Catch up stream |
The bigger picture |
Avoid escalation |
|
Identify the ‘Bait’ |
Notice the triggers |
Proactive methodology |
|
Environmental Risk |
Tactical awareness |
Stay safe |
|
BC assertion model ™ |
How to verbalise your needs |
Direct communication |
|
Language Patterns |
Language skills to defuse |
Calm negotiation |
|
Fear control
|
How to remain calm at all
times |
Stay calm & in control |
|
Practical application |
Real-life strategies |
Take away solutions |
|
Future development |
Options to increase personal
skills |
Accelerate learning |
Training venues
We hand pick all our training venues
for the high standard of facilities and corporate hosting. We
understand the importance of the training environment. Refreshments
and a light lunch is included.
Schedule
All courses run 9.30am to 4.30pm
Fees
Glasgow: £265
Manchester: £310 London £310
How to book your place
4 easy ways to
Book |
