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Examples of lone workers
and roles
4Visiting
clients’ homes.
4When
having to deny people money, claims
advisors can risk conflict and physical injury.
4Engineers
go into lonely places (e.g. blocks of
flats to do routine maintenance).
4Sometimes
staffing levels mean areas are single
manned by staff who are exposed to the
public are at some risk of conflict,
violence or abuse.
This
training is designed for both people who are new to the
lone worker role and people who have a
long history of working alone. The
environment that lone workers are
exposed to is becoming more hostile.
Lone workers are exposed to numerous
risks including false accusations of a
sexual nature to physical abuse.
This
training will help participants learn how
to take simple steps to reduce risk, how
to successfully manage conflict
situations and improve how they respond.
When staff feel in control, safe
and calm they can provide the very best
in customer service. Conflict management
training will reduce costly staff
absenteeism, exposure to risk and poor
work practices.
Request course information |
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