Housing Association Conflict Resolution Training
- Course title: Housing Association Training
- Certified Yes
“There is a “buzz” in the office with staff feeling better equipped with the skills to manage conflict and an eagerness to move forward together and to put the training into practice as appropriate.” Ian Smith - Recoveries Leader
Who should attend
Housing Association employees who experience conflict either as front-line staff or within their own organisation. Typical participants include: housing & benefits section, security personnel, care workers, customer service staff, maintenance staff, department managers, reception staff, call centre staff and rent recovery teams
Conflict Management Training for Housing Association Employees
Blue Concept Training has a wealth of experience training housing association employees. Through this experience we understand the operating culture and the challenges faced. As a result of our close working relationship with Housing Associations we have developed programmes that achieve exceptional results. Our housing association employee training programmes provide a cost effective and practical solution to improving customer service and feedback.
The working environment is constantly changing; this brings new working practices, priorities and expectations. With continual performance monitoring and a global decrease in resources, housing association employees need conflict management skills more than ever. We deliver a wide range of conflict courses that will equip your employees with the skills and strategies to gain better outcomes and remain safe.