Housing Association Conflict Resolution Training

In brief

  • Course title: Housing Association Training
  • Certified Yes
  • Participant’s Comments:

Who should attend

Housing Association employees who experience conflict either as front-line staff or within their own organisation. Typical participants include: housing & benefits section, security personnel, care workers, customer service staff, maintenance staff, department managers, reception staff, call centre staff and rent recovery teams

Course description:

Conflict Management Training for Housing Association Employees

Blue Concept Training has a wealth of experience training housing association employees. Through this experience we understand the operating culture and the challenges faced. As a result of our close working relationship with Housing Associations we have developed programmes that achieve exceptional results. Our housing association employee training programmes provide a cost effective and practical solution to improving customer service and feedback.

The  working environment is constantly changing; this brings new working practices, priorities and expectations. With continual performance monitoring and a global decrease in resources, housing association employees need conflict management skills more than ever. We deliver a wide range of conflict courses that will equip your employees with the skills and strategies to gain better outcomes and remain safe.

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