GP Practice Training
- Course title: GP Practice - Conflict Resolution Training
- Certified No
“I am confident that my team will now be able to manage our Zero tolerance policy more effectively ”. Joanne Ferguson - Practice Manager
“Thank you, today’s course will make a big difference to how I work with certain patients.” Tony Smith - Receptionist
“I now feel more confident and have several strategies to manage our more demanding patients.” Christine Hagar - Practice Nurse
Who should attend
GP Practice Staff as part of Protected Learning Time (PLT) training & development programme. Typical participants include: Doctors, practice staff, reception staff, nurses, practice physiotherapists, support workers and care assistants
GP Practice Staff –
Conflict Resolution Training
This course is designed to be delivered to GP practice staff in PLT (Protected Learning Time) as part of their professional learning and development programme.
This conflict management training course will equip staff to de-
Many employees have to manage customers who interact with their organisation because of necessity and not by choice; these customers often pose the greatest challenge. Workplace conflict often causes employees to experience stress, which can become destructive when employees do not have the necessary conflict management skills.
This course provides the conflict management tools and strategies that participants can employ immediately to defuse conflict and achieve improved outcomes.