Resolve/avoid Conflict with Customers

In brief

  • Course title: Conflict with Difficult Customers Course
  • Certified Yes
  • Participant’s Comments:

Who should attend

Designed for front-line staff that experience all levels of conflict with the customers. Typical participants include: housing & benefits staff, security guards, motorway service staff, care workers, housing association staff, nurses, customer service staff, airport workers, professionals services, retail assistants, reception staff, school wardens, car park enforcement officers, theatre workers.

Course description:

Conflict Management Training for Dealing with Difficult Customers Course

This conflict management training course will equip employees to de-escalate difficult situations with customers. participants will discover how the ‘conflict management cycle’ can easily spin out of control, what the drivers are and how to re-balance the interaction.

Many employees have to manage customers who interact with their organisation because of necessity and not by choice; these customers often pose the greatest challenge. Workplace conflict often causes employees to experience stress, which can become destructive when employees do not have the necessary conflict management skills.

This course provides the conflict management tools and strategies that participants can employ immediately to defuse conflict and achieve improved outcomes.

Contact us