16th November 2008
Give call centre staff a 'break'
There has been a fair amount said about
how useless call centre staff are, your
customer service skills are lacking, the
call centre has been outsourced to India
etc. Well I work in a call centre and
although it isn't a very exciting job,
it’s an honest day’s work and it allows
me to pay the bills, put food on the
table etc.
We encounter a wide range of and quite a
variety of attitudes in our line of
work. Some people are pleasant, others
are not so pleasant. When ringing
businesses to make enquiries I find most
secretaries are an impenetrable fortress
of rudeness. We are real people you
know! There is simply no excuse for the
way they treat call centre staff who
have to ring them because it is their
job to do so.
A certain amount of civility has gone
from communication these days. I am
sure a lot of people have the kind of
mind set that means if they cannot see
the person they are talking to, it is
somehow perfectly acceptable to be rude,
abrupt and patronising. Call centre
employees are only doing their job.
They do not get paid to have abuse
thrown down the receiver at them.
A little politeness goes a long way. So
treat call centre staff as you would
like to be treated yourself; you never
know who might be on the other end of
the line.
By: Holly
(Source The Daily Gripe)
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