Assertion
Model
You
statements
YOU
never wash up your breakfast things
YOU
always leave me to the washing up
YOU dont have any respect for me
Communicating
without blaming (I statements):
When
we leave in the morning & the breakfast
things arent washed up
I
feel annoyed
because I feel obliged to do it
and I dont think its fair
I
would prefer that we took it in turns
or
When:
describes the situation
When
we leave in the morning & the breakfast
things arent washed up
I feel:
describes my feelings
I
feel annoyed
Because:
describes what lies behind the feelings
because
I feel obliged to do it and I dont
think its fair
I
would prefer:
suggesting a new way of handling things
I
would prefer that we took it in turns
or
Communicating without blaming (I
statements):
When:
I
feel:
...
.
Because:
.
.
I
would prefer:
.
.
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control, safe and calm they can provide the very best in
customer service. Conflict
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