blue concept training                        Conflict Management Training Specialists

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  Conflict training courses to defuse conflict  

Conflict Management Training  

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Blue Concepts' team of conflict training professionals bring unparalleled experience in helping you, your team and your organisation to manage conflict effectively.

Why?

The inability to effectively deal with customers who exhibit difficult behaviour is costly. It results in increased costs, poor levels of customer care and may compromise employee personal safety. The stress of employees who encounter these situations leads to frustration, poor morale, high staff turnover and poor productivity.

How?

Our range of conflict management training courses provide critical and effective skills to resolve conflict situations. These skills will help employees pre-empt conflict, defuse anger, restore customer confidence and regain customer good-will.

The Concept

The unique BC Dynamic Training Concept™ makes it easy for your employees to gain the skills and strategies they need, so that they can respond to complaints and difficult customers with ease and confidence. This unique training method guarantees that the training techniques will be retained and applied by all participants. The training will deliver immediate actionable solutions to the frequent challenges that employees face when dealing with complaints and difficult customers. Successful conflict resolution reduces reportable incidents, negative media coverage and damage to your organisations reputation.

Effective

With Blue Concept training your employees will gain insights into the drivers that under-pin conflict and so be able to develop methods to manage demanding, irate and difficult customers who use high profile behaviour to gain power. Employees will learn how to respond to negotiation, how to say ‘no’ when necessary and ensure the safety of all involved.

These techniques are tried, tested and have proved to be successful by thousands of programme participants and further more our training is covered by our industry leading guarantee.

Why choose us?

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Full range of training solutions:

Open Course - Northern England M6 J27/28
NHS-PMVA Training, Lone worker Safety and Physical Interventions
Conflict with difficult customers
Conflict within teams/colleagues
Conflict on the telephone
Conflict-Public sector employees
Conflict managing challenging behaviour
Remote conflict coaching
Lone worker safety training
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